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Common purchase queries answered

Frequently Asked Questions

We process and dispatch all orders on the same day. If you place your order between Monday and Friday before 3 PM, you can expect to receive it the next day. Orders placed over the weekend will be delivered on Tuesday. Our trusted delivery partner, USPS, ensures fast and reliable shipping.

To request a change to your shipping address, please email us at support@westaceclothing.com and include your order details. We can only update the shipping address before your order is dispatched. Once your order has been shipped, any modifications must be arranged directly with USPS using your tracking information.

For customer support, please reach out to us at support@westaceclothing.com, including your order details. We strive to respond to all inquiries within 12 hours to ensure a prompt resolution. We are here 24/7.

No, we do not store any credit or debit card information on file. All payments are securely processed through Stripe, a globally trusted payment gateway that adheres to the highest industry standards for security and compliance. Refunds and transactions are handled directly through Stripe, ensuring your financial details remain protected.

Currently, we only ship within the United Kingdom.

We offer a 28-day return policy, but the item must be in resellable condition with original tags and packaging.

Please contact us via support@westaceclothing.com, providing your order details. We will promptly arrange to send the correct item for you.

Please contact us via support@westaceclothing.com, providing your order details. We will promptly arrange a replacement for you. You can also contact USPS regarding damaged goods that have been delivered.

If you have question about the order

Please write to us

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